Headshot of Jeff Shockley

Jeff Shockley

Associate Professor

Area: Supply Chain Management and Analytics

  • Snead Hall
  • 301 W. Main Street
  • Box 844000
  • Richmond, VA, 23284-4000
  • Office: B4149


  • Supply Chain Management
  • Responsive Operations
  • Supply Uncertainty


  • SCMA 320 - Production & Operations Management,
    SCMA 339 - Quantitative Solutions for Supply Chain Management,
    SCMA 602 - Global Supply Chain Management,
    SCMA 606 - Supply Chain Innovation,
    SCMA 675 - MBA Operations Management,
    SCMA 693 - Field Projects in Supply Chain Management & Analytics
  • Retail, Healthcare, and Food Industry Supply Chains, Supply Risk and Disruption, Corporate Social Responsibility, Information Management and Analytics in the Global Supply Chain

Jeff Shockley (Ph.D., Clemson University) is Associate Professor of Supply Chain Management and Analytics at Virginia Commonwealth University, Richmond, VA, where he teaches graduate and undergraduate coursework in the areas of operations management, quantitative analysis, innovation, and supply chain management. Dr. Shockley’s current work examines supply chain innovation and operational performance, particularly in retailing, healthcare, and other service-related industries. His papers have appeared in a number of prestigious journals including the Journal of Operations Management, Journal of Supply Chain Management, Production and Operations Management, and Decision Sciences among others. Prior to academic work, he held several corporate management positions in the retailing and healthcare industries. He is an Associate Editor for the Journal of Operations Management and on the Editorial Review Boards of Production and Operations Management and Decision Sciences.


Published Intellectual Contributions
Journal Article
  • Shockley, J., Merrick, J. R., Liu, X., Smith, J. (2023). How much do customer ordering practices drive medical supplies distribution (in)efficiency for primary care markets?. (12 ed., vol. 32, pp.3908-3930). Production and Operations Management. DOI: 10.1111/poms.14068
  • Shockley, J., Turner, T. (2023). Modeling the Factors That Drive the Need for Inter-Facility Transfers to Downstream Services in US Emergency Departments: The Case of Heart Attack Patients. (1 ed., vol. 18, pp.1-18). International Journal of Healthcare Information Systems and Informatics. DOI: DOI: 10.4018/IJHISI.327349
  • Liu, X., Kou, Y., Shockley, J., Smith, J. (2023). How does supplier CSR performance help to expand exchange relationships with major buyers? The moderating role of supply-side and demand-driven uncertainty. (3 ed., vol. 54, pp.334-357). Decision Sciences. DOI: https://doi.org/10.1111/deci.12551
  • Teixeira, R., Przyczynski, R., Shockley, J. (2022). B2B Buyer Operational Capability for the Effective Delivery of Technology-Enabled Services in a Multi-facility Context. (vol. 16, pp.645-679). Service Business. DOI: https://doi.org/10.1007/s11628-022-00498-5
  • Smith, J., Shockley, J., Anderson, S., Liu, X. (2022). Tension in the Emergency Department? The Impact of Flow Stage Times on Managing Patient-Reported Experiences and Financial Productivity. (3 ed., vol. 53, pp.514-556). Decision Sciences. DOI: http://dx.doi.org/10.1111/deci.12503
  • Santeen, S., Smith, J., Shockley, J., Cyrus, J. W., Lomis, K. D., Pusic, M., Mejicano, G. C., Lawson, L., Allen, B. L., Skochelak, S. E. (2022). Social Network Analysis of Publication Collaboration of Accelerating Change in MedEd Consortium. (3 ed., vol. 44, pp.276-286). Medical Teacher. DOI: https://doi.org/10.1080/0142159X.2021.1985096
  • Ojha, D., Shockley, J., Rogers, P., Cooper, D., Patel, P. (2021). Managing Supplier Flexibility Performance as a Relational Exchange Investment in Make-to-Stock versus Make-to-Order Production Environments. (11 ed., vol. 36, pp.2013-2024). Journal of Business and Industrial Marketing. DOI: https://doi.org/10.1108/JBIM-05-2019-0200
  • Shahsavar, A., Sadeghi, J., Shockley, J., Ojha, D. (2021). On the Relationship Between Lean Scheduling and Economic Performance in Shipbuilding: A Proposed Model and Comparative Evaluation. (9 ed., vol. 239, pp.1-14). International Journal of Production Economics. DOI: https://doi.org/10.1016/j.ijpe.2021.108202
  • Cyrus, J., Santeen, S., Merritt, C., Munzer, B. W., Peterson, W. J., Shockley, J., Love, J. N. (2020). A Social Network Analysis of the Western Journal of Emergency Medicine Special Issue in Educational Research and Practice. (6 ed., vol. 21, pp.242-248). Western Journal of Emergency Medicine . DOI: https://doi.org/10.5811/westjem.2020.7.46958
  • Shockley, J., Collignon, P., Liu, X. (2020). Why Do So Many Good Assembly Plants Close? Toward a New Plant Stakeholder and Total Lifecycle Management Strategy. (1 ed., vol. 5). Rutgers Business Review.
  • Rodrigues, D., Teixeira, R., Shockley, J. (2019). Inspection Agency Monitoring of Food Safety in an Emerging Economy: A Multi-Level Analysis of Brazil's Beef Production Industry. (vol. 214, pp.1-16). International Journal of Production Economics. DOI: https://doi.org/10.1016/j.ijpe.2019.03.024
  • Ojha, D., Sahin, F., Shockley, J., Sridharan, V. (2019). Is There a Performance Tradeoff in Managing Order Fulfillment and the Bullwhip Effect in Supply Chains? The Role of Information Sharing and Information Type. (2 ed., vol. 208, pp.529-543). International Journal of Production Economics. DOI: DOI: 10.1016/j.ijpe.2018.12.021
  • Ojha, D., Shockley, J., Acharya, C. (2016). Supply chain organizational infrastructure for promoting entrepreneurial emphasis and innovativeness: The role of trust and learning. (vol. 179, pp.212–227). International Journal of Production Economics.
  • Shockley, J., Turner, T. (2016). A relational performance model for developing innovation and long-term orientation in retail franchise organizations. (vol. 32, pp.175–188). Journal of Retailing and Consumer Services.
  • Shockley, J., Fetter, G. (2015). Distribution co-opetition and multi-level inventory management performance: An industry analysis and simulation. (1 ed., vol. 21, pp.51–63). Journal of Purchasing and Supply Management.
  • Shockley, J., Turner, T. (2015). Linking inventory efficiency, productivity and responsiveness to retail firm outperformance: empirical insights from US retailing segments. (5 ed., vol. 26, pp.393–406). Production Planning & Control.
  • Shockley, J., Plummer, L. A., Roth, A. V., Fredendall, L. D. (2015). Strategic design responsiveness: An empirical analysis of US retail store networks. (3 ed., vol. 24, pp.451–468). Production and Operations Management.
  • Turner, T., Shockley, J. (2014). Creating shopper value: Co-creation roles, in-store self-service technology use, and value differentiation. (3 ed., vol. 20, pp.311–327). Journal of Promotion Management.
  • Fetter, G., Shockley, J. (2014). Developing Students’ Understanding of Co-opetition and Multilevel Inventory Management Strategies in Supply Chains: An In-Class Spreadsheet Simulation Exercise. (2 ed., vol. 12, pp.79–89). Decision Sciences Journal of Innovative Education.
  • Shockley, J., Roth, A. V., Fredendall, L. D. (2011). An Information-Processing Approach for Evaluating In-Store Retail Operational Design Strategies. (3 ed., vol. 42, pp.619–653). Decision Sciences.
  • Ellis, S. C., Shockley, J., Henry, R. M. (2011). Making sense of supply disruption risk research: A conceptual framework grounded in enactment theory. (2 ed., vol. 47, pp.65–96). Journal of Supply Chain Management.
  • Roth, A. V., Shockley, J. (2010). A multidisciplinary design model for new service offering transfers and internal integration in retail chain services. (2 ed., vol. 15, pp.1–32). MIS Review.
  • Ellis, S. C., Henry, R. M., Shockley, J. (2010). Buyer perceptions of supply disruption risk: a behavioral view and empirical assessment. (1 ed., vol. 28, pp.34–46). Journal of Operations Management.